Saturday, August 20, 2011

The Great Mobile Broadband Rip-off

Are you a mobile broadband user? If you are a heavy user of mobile broadband and this is your only form of connection you are doubtless quite happy paying £10-£15 per month for your 3-5 GB data allowance, after all wherever you are the connection is perfect and and the data allowance you get for the money is more than enough, isn’t it? No? Surely you jest, surely mobile broadband is just as good as fibre optic in terms of connectivity and price and even better because you can use it at any time and place? No? so are you trying to say that Mobile Broadband suppliers have been Bullshitting us and ripping us off? Well who would believe it!

Of course if you are a light or occasional user of Mobile Broadband you well know that you are being ripped off. If Mobile Broadband is something that you only really need when you are not at home or in the office, something that you would only need to use two or 3 times a year because you have wireless broadband at home or in the office then you like me have experienced having to top up every time you want to connect using your dongle, usually £10 at a time for a data allowance that will expire in 30 days. But to be fair most carriers are now offering a pay-per-day option, usually £2 for 250MB that expires in 24 hrs. That sounds fair doesn’t it? after all that’s £60 per month for daily use and a data allowance of 7GB. Humm well maybe not so fair when you put it like that! When you put it like that it sounds like blatant usury.

Here’s an example of what recently happened to me : My Cable connection went out at peak time on Saturday afternoon, so I phoned them and they said it was an area fault and it should be fixed within 24 hours. Ok so that’s 24 with no TV and no broadband ,. so I got my mobile broadband dongle out (3 mobile) and of course  I had no data allowance left cause it had expired, it being some months since I had needed to use it. So what are my options? well I can pay £10 for a month of pay as you go, or £3 for one days allowance of 500MB. Fine they said my broadband will be back in 24 hrs so I paid my £3 and got connected. THEN my TV came back online, THEN my cable broadband came back online,..

IN 24 hours my data allowance will have EXPIRED and I wont have actually used more than a few bytes ,. To say I am unhappy with 3 Mobile Broadband is the understatement of the century!

Mobile Broadband data allowance expiry is the biggest rip off thought up by the mobile communications industry, these people need to be sent to jail for fraud and usury. And what is OFCOM doing about it ? well looking on their website there is NOT EVEN AN OPTION to complain about this. Thanks bunches OFCOM, you were no help at all.